Can I return products to a different commissary from the one where I originally purchased it?
Products purchased at one of DeCA's commissaries may be returned to another commissary if the item is in that store's computer system.
Do I have to have my receipt to make a return?
A receipt is only required to return tobacco products or baby formula; if the customer does not have a receipt for these items, they may be exchanged, but only for another tobacco product or baby formula, respectively.
If I return products with a receipt showing I purchased them with a DeCA gift card, how will I receive my refund?
If you return products with a receipt showing you purchased those products with a DeCA gift card, the commissary will issue your refund on a DeCA gift card.
If I return products with a receipt showing I purchased them with another method of payment, how will I receive my refund?
Merchandise purchased with cash, debit card, check, traveler's check or money order will be refunded in cash. Merchandise purchased with a credit card will be refunded to that credit card.
If I return products without a receipt, how will I receive my refund?
If you return products without a receipt, the commissary will issue your refund on a DeCA gift card.
What is the commissary's return policy?
If, for any reason, a patron is not satisfied with merchandise paid for and removed from the commissary, the merchandise may be returned for a refund or exchanged for another of the same item.
Why did DeCA change its policy on giving cash back for refunds without a receipt?
DeCA made this decision in order to move its policies in line with standard industry practices and help protect your commissary benefit.
